Need to get in touch with the PayDash team? Here’s how to reach us and what to expect when you do.
What to contact us about
We read every email sent to [email protected]. Here are the main reasons readers write to us:
- Corrections and updates. Spotted an outdated bonus, a broken link, or a factual error in one of our reviews or guides? Tell us the page title and what needs fixing — we’d rather correct it than leave it wrong.
- Editorial questions. Questions about how we rate casinos, how our review process works, or why a particular brand appears (or doesn’t appear) in our rankings.
- Partnerships and advertising. Business enquiries, media requests, and cooperation proposals.
How and when we respond
Send your message to [email protected]. We aim to reply to most legitimate enquiries within 2–3 business days. If your email concerns a correction, please include the page URL and, where possible, a source we can verify against the information in question.
We can’t advise on individual gambling decisions, predict outcomes, or resolve disputes with operators — but we can point you toward the right resources (see below).
A note on operator complaints
If you have an issue with an online casino — withheld winnings, frozen accounts, or unauthorised charges — we cannot mediate on your behalf. Some practical advice before you pursue a complaint with an offshore operator:
- Keep screenshots, reference numbers and timestamps of all transactions and correspondence.
- Remember that offshore casinos operating outside Australian licensing generally offer no Australian consumer-law recourse, ombudsman access or court jurisdiction. Australian authorities will not assist in recovering funds from unlicensed operators.
- If you believe an operator is unlicensed, you can report it to your state or territory regulator. Note that the Interactive Gambling Act targets providers rather than players — accessing prohibited services is not an offence for Australian residents.
Gambling-related concerns are handled elsewhere
If your message is about problem gambling or self-exclusion, this inbox is not the right place. Our editorial team are not trained counsellors and cannot provide support. Please visit our Responsible Gambling page for information on support services and tools.
Two things worth knowing from that page: BetStop, Australia’s National Self-Exclusion Register, lets you exclude yourself from all licensed Australian online and phone wagering operators — but it does not cover offshore casinos and will not close or prevent offshore accounts. Also note that a BetStop exclusion cannot be shortened; removal requires a statutory declaration and is not possible during the first three months.
For everything editorial, the address is simple: [email protected]. We look forward to hearing from you.